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Shipping & Tracking

We deliver our suits worldwide. We charged $19.99 for the first item, and $5 for each more.  It is Free Shipping for the following countries/regions when your order over $99: United States, United Kingdom, Canada, Australia, New Zealand, Germany, Netherlands, France, Spain, Italy, Sweden, Switzerland, Norway, Denmark, Finland, Belgium, Austria, Ireland, Greece, Singapore, Japan, Hong Kong, TaiWan.

We will try our best to make sure you receive the parcel in time. Normally, our customers will get the parcel in 6-12 days( 6 days for Singapore, HongKong, TaiWan orders; 8 days for USA, Australia orders, 12 days for other countries), including 3-5 business days for order processing. If some unexpected things happened, such as service transit time, (service transit time are provided by the carrier, exclude weekends and holidays, and may vary with package origin and destination, particularly during peak periods), the ordered goods are out of stock, we would advise you of the likely delay by e-mail. So please give us a right email address for us to contact with you.

Tips: The processing time will be longer for orders placed from Sep 27th  to Oct 15th each year. It takes about 16 days including processing time and shipping time. You know, there are more orders at each September & October. Each zentai suit & costume is custom made from scratch by our tailors. So please consider this when you place an order. And if it is urgent order, you should contact us by email to service@CostumesOK.com to confirm the exact time.

The shipping address you provide MUST be a valid address with a postal service. We are not responsible for the orders that are sent to incorrect or incomplete addresses filled in our website.

For your protection, all shipments require a customer signature for delivery. This delivery service gives you peace of mind that your item(s) will arrive safely and direct into your possession. So please pay attention to track your parcel status online.

We will send you an email with tracking number and tracking link after sending out your items, and you can track the status of your parcel online. Usually the tracking number will be valid in 48 hours. If there's still no tracking information available in 3 days, please contact us via email at service@CostumesOK.com.

The below list is the mainly tracking link you may refer to:

TNT express, EMS express, USA USPS, Australia Post, Canada Post, UK Parcelforce, Germany GDSK, France Chronopost, Finland Post, Sinapore Post

If you have any problems, please feel free to contact us with our service e-mail service@CostumesOK.com.